Tuesday, April 29, 2008

Response from Wisma Putra

Ministry needs to verify info


WE noted a commentary that appeared in The Star on April 25, titled, "Media feeling frustrated with Foreign Ministry". We would like to clarify certain issues raised in the article.


The External Information Division is indeed a front-liner in terms of media relations for the Ministry of Foreign Affairs. The division is being expanded and strengthened so that we may cater to our clients more effectively.


However, the observation made in the article about a "difficulty to get an immediate response from Wisma Putra on many a news-breaking event" is misleading.


On any news-breaking event, we cannot afford to comment based on media reports alone. There is a need to be meticulous and circumspect before commenting on such events. The veracity of the information in the media reports have to be ascertained first so that we do not arrive at the wrong conclusions.


The comment made in the article, on how there has supposedly been too few arranged media briefings on the Government's stand, is incorrect.


Such events have in fact been conducted often, including special press briefings and special interviews for the media by the Minister of Foreign Affairs himself.


Both the present and previous ministers, we would like to note, have been highly forthcoming and accommodating to the media in all of the many events where the media have been invited.


On correcting the many misconceptions that have arisen about Malaysia in the "Western media", we would be the first to acknowledge a responsibility on the matter.


The writer should know better than to state that the Ministry of Foreign Affairs is taking a "tidak apa" attitude on the matter. It is an unwarranted blanket statement that should not have come from such an experienced journalist.


We would like to point out that the whole Malaysian Cabinet ministers and other senior officials have stood up to defend the country's public image at every given opportunity.


While rebuttals and responses by the ministry and other related government agencies are necessary, it would be naive for the writer to imply that these alone can put a stop to "negative portrayals of Malaysia and its leaders" by the "Western media."


Given the entrenched biases of certain media outlets, the ministry is taking other proactive measures in order to get the Malaysian story right in the eyes of the world. These include an active engagement and outreach efforts with Malaysians and the global community.


This is a present priority for the ministry. But our efforts cannot succeed solo. It requires a team effort where all parties need to pull together, including the local media.


We acknowledge that forging a closer engagement with the media is an imperative. We welcome the opportunity to jointly strategise how we can move more closely in tandem in future.


ZAINAL ABIDIN BAKAR,

External Information Division,

Ministry of Foreign Affairs.

Friday, April 25, 2008

Mergawati's comment which appears in The Star on Friday, 25 April 2008

Media feeling frustrated with Foreign Ministry

COMMENT BY MERGAWATI ZULKAFAR


Datuk Seri Dr Rais Yatim returns to helm foreign affairs after 21 years. Have things changed and improved with regards to public diplomacy during his absence?


"HIGH time." That was the response from a Kuala Lumpur-based foreign journalist when he heard news that Wisma Putra's external information division would be revamped to do effective information and interaction activities as announced by the Foreign Minister.


His sentiment was shared by his peers, local and foreign, who have been unhappy with the way the Foreign Ministry has been disseminating news and responding to the ever-hungry media.


It has been difficult to get an immediate response from Wisma Putra on many a news-breaking event – say a terror attack or insurgents from southern Thailand escaping into Malaysia. The media has to track down the Prime Minister or his deputy, provided they are attending a function on that day.


For those who have covered the Foreign Ministry for years, access to officers is not an issue, but stories often end up with unnamed sources. As any reader knows, a named source adds credibility and authority to the news.


Of course, the ministry does get round to making a statement in reaction to a news event, but it is often a few days late and the world media has already reported what other countries had been saying.


Another opportunity lost by Malaysia to get its view across to the world, often leaving journalists working here frustrated with the Foreign Ministry.


A foreign journalist, who has worked in several Asian capitals, said that Foreign Ministries play an important role in disseminating the Governments' stand.


"During my stint in Thailand several years ago, the Foreign Ministry spokesman there always gave a weekly briefing.


"Here we are left in the dark. Wisma Putra must understand media needs and respond accordingly."


It is heartening to note that Datuk Seri Dr Rais Yatim appears to understand this.


Lets go back to history. After the May 13, 1969 racial riots, the Government felt there was a need for Malaysia to present its views abroad. At that time Wisma Putra had no information wing.


The Government brought in journalists from RTM and public relations officers as information officers. They served as information attachés abroad to cultivate foreign journalists and correct misperceptions of Malaysia.


With their background, these officers had a better understanding of how the media worked yet they always felt that fellow diplomats regarded them as outsiders.


Years later, a ministry "revamp" led to the division being merged into the ministry. These information officers were given the same opportunities available to diplomatic officers while PTD officers themselves could also serve in the division to learn the ropes of media relations.


However, some information officers felt they were not treated well and decided to leave Wisma Putra.


Did the "revamp" work? Yes and no. Over the years some of the diplomatic officers attached to the division tried their best to understand how the media works, some just refused to do so.


There has been little contact save for the foreign trips by the country's leaders where diplomatic officers would arrange and make it easy for journalists covering these trips to work and travel.


Arranged media briefings on the Government's stand, like the outstanding bilateral issues with Singapore, were few and far between.


This is where officers and, especially the person helming the ministry, must understand that there is a need for a spokesman to deal with the press and answer their queries when the need arises.


The visit of Thai Prime Minister Samak Sundaravej this week left much to be desired.


The media was invited for a briefing organised on the same day as Samak's arrival! And to top it all, the briefing was called off, no explanation forthcoming. Talk about being time sensitive.


The media was left in a lurch and left to wonder about Samak's programme as advance planning is required for media coverage and personnel deployment. A statement by the minister was only issued on the eve of the trip. Well that was just too late for the print media.


There have been countless times when Malaysia or its leaders were badly or poorly portrayed in the Western media. Rather than trying to engage them, present our side of the story and correct the misconception, the ministry often tends to take a tidak apa attitude.


Dr Rais, in his meeting with Malaysian diplomats serving in Africa and Middle East recently said that in a fast changing world, the ministry must be quick to adapt to the changing environment and values, or find itself losing the dynamics for change, hence being irrelevant.


In the light of these views, the media can only hope changes will be made, fast. There is nothing wrong in continuing to be hopeful, right?




Wednesday, April 16, 2008

Bahasa Pertuturan Istana

Salah satu tugasan di Perwakilan Malaysia di luar negara ialah menyambut keberangkatan tiba Seri Paduka Baginda Yang diPertuan Agong serta Raja Permaisuri Agong serta Tuanku Raja-Raja Melayu. Oleh sebab itu, kami turut diberikan tunjuk ajar bagi menyesuaikan diri dalam bergaul dengan golongan istana.

Pihak IDFR telah berinisiatif untuk menjemput En Omar Baba, bekas Penolong Datuk Maharajalela di Istana Negara yang mempunyai pengalaman luas dalam bidang protokol istana yang melibatkan Raja-Raja Melayu. Beliau pernah berkhidmat di bawah tiga YDP Agong semenjak dari zaman pemerintahan Sultan Azlan Shah.

Apabila dijemput untuk berbicara dengan Tuanku, janganlah guna perkataan I atau You sahaja, kerana nanti kita dikatakan orang yang biadap dan tidak tahu tata susila istana. Begitu juga, sekiranya Tuanku bertitah, "Beta ingin ke sungai" , maksud tersiratnya ialah Tuanku ingin ke bilik air.

Rule No. 1 remains : Never talk unless you are invited to talk by the royalties. And every time His Highness gave HIs command, you should acknowledge by saying "Patik Menjunjung Perintah, Tuanku"

Sebahagian daripada bahasa istana yang dapat saya cari ialah seperti berikut. Sekiranya ada yang kurang saya mohon tambah.

PERKATAAN
DIRAJA
DIRI (AWAM)
CATATAN

Yang di-Pertuan Agong / Raja Permaisuri Agong

Tuanku
-
Menyahut/menjawab
Anak
Paduka Anakanda
Pacal Didik
Pacal – gantinama diri pertama

Didik – yang dijaga pelihara, diajar sejak kecil.
Ayah/Bapa
Paduka Ayahanda
Hamba Tua Ayah
-
Adik
Paduka Adinda
Pacal Adik
-
Abang/Kakak
Paduka Kekanda
Pacal Kakak
-
Bangun
Bangkit/Bangun
Bangun
-
Berlepas
Berangkat Lepas
-
-
Buang Air
Ke Sungai
Ke Bilik Air
Air Kecil – Air Seni
Air Besar
Beri / Menyampaikan Pemberian
Kurnia/Anugerah
Menyembah satu-satu barang kepada Tuanku/patik telah sampaikan kepada si anu-anu
-
Berjumpa
Bertemu
Mengadap
-
Dewasa/Orang Tua/Ketua
-
Hamba Tua
-
Duduk/Tinggal
Bersemayam
-
-
Emak/Ibu
Paduka Bonda
Hamba Tua Ibu/Emak
-
Gemuk
Daulat
Berisi (Contoh: Patik berisi sedikit)
-
Hendak Tahu
Ingin mengetahui
Mohon Periksa
Patik mohon periksa
Isteri
Tuanku Permaisuri/Tuanku Sultanah/Tuanku Raja Perempuan/Tuanku Tunku Ampuan
Pacal Pondok
-
Jemput/Sila
Ajak (Beta ajak awak)
Mempersilakan
Patik mohon mempersilakan Tuanku
Kepala
Hulu
Kepala
-
Mandi
Bersiram
Mandi
-
Makan
Santap
Ayap
Patik sudah ayap
Merasmikan
Menyempurnakan
Merasmikan
-
Menurut Arahan/Nasihat
Ikut nasihat(Saya ikut nasihat)
Menjunjung Titah
-
Nenek/Tok
Nenda
Hamba Tua Nenek
-
Pergi
Berangkat
Pergi
-
Rumah
Istana
Pondok/Teratak
-
Sakit
Gering
Sakit
-
Sampai
Berangkat tiba
Sampai
-
Suami
Tuanku Agong/Tuanku Sultan/Tuanku
Hamba Tua Suami Patik
-
Sudi Mengunjungi
Bercemar Duli Berangkat
Mengadap kebawah Duli
-
Setuju
Berkenan
Bersetuju
Limpah perkenan – memberi persetujuan
Tidur
Beradu
Tidur
-
Terima kasih
Terima kasih
Junjung kasih/Junjung kurnia
-
Tidak tahu
Tidak pasti/Tidak tahu
Patik kurang pasti/Patik kurang periksa
-




Monday, March 31, 2008

Kursus di Institut Diplomasi dan Hubungan Luar Negeri (IDFR) Kuala Lumpur

Hari ini merupakan minggu ke - 6 kami berada di IDFR KL untuk kursus Diplomatic Training Course. All I could say, this course has been very interesting for all of us junior diplomats. Bermacam ilmu dicurahkan. For the first few weeks, we learn bit and parcel of foreign language. We were divided into 3 classes for language. Spanish was the famous with highest student intake, about 12 followed by French and Arabic.

Selain dari itu juga, para junior officers didedahkan berkenaan dengan pelbagai aspek keselamatan sewaktu bertugas di Perwakilan Malaysia di luar negara.

Thursday, March 20, 2008

Quotable Quotes on Diplomat

"A diplomat is a man who can tell you to go to hell and make the trip sound pleasurable" as said by Samuel Clemens. Another version is "A diplomat is a person who can tell you to go to hell in such a way that you actually look forward to the journey" by Caskie Stinnett

Besides the ever popular quotes by Sir Henry Wotton "A diplomat is an honest man sent abroad to lie for his country". The ambiguity of its meaning is open to anyone to interpret in their own way.

Tuesday, March 18, 2008

A certain point of view : Overseas allowance

RECENTLY, there have been negative reports that Malaysian diplomats were not getting a good deal, especially in allowances when serving overseas. In fact, several government backbenchers called on the Ministry of Foreign Affairs (Wisma Putra) to improve the facilities and benefits enjoyed by our senior officials - aptly, as they represent Malaysia in the capacity of leaders who facilitate trade between us and other countries. Among the main grouses were that our diplomats' cars, especially the ambassadors' and official embassy cars, were past their prime, and that the ambassadors' monthly entertainment allowances of between RM500 and RM3,000 were considered too little. Another bone of contention was that the education allowance provided to cover the cost of primary and secondary education was inadequate. Some quarters feel it should be extended to university level.


So, how far does the truth extend in these issues? The Minister of Foreign Affairs, Datuk Seri Syed Hamid Albar, declined to comment. However, Malaysian Business decided to obtain views from former diplomats, senior officials and heads of Malaysian trade missions abroad. Some of them had served Wisma Putra in countries ranging from Africa, Myanmar and Cambodia to more well-to-do nations like Japan, Germany, Europe and the United States.


Tan Sri Ajit Singh, a retired diplomat who had served in the 70s and 80s, has this to say: `This is not a real issue at all. When we consider this matter we have to look at the macro level. On the contrary, our diplomats are generally a well looked after bunch. The yardstick Wisma Putra follows is what the United Nations' top brass receive. On top of getting their regular local salaries, these diplomats get a cost of living allowance, more than decent accommodation, a one-off relocation allowance, a tax-free car and miscellaneous claims.'


The cost of living allowance varies from country to country and the denomination our diplomats' get varies according to the country they serve in, Ajit adds. `For instance, in developed countries like Europe, the US, Japan and Australia, diplomats get their allowances in the denomination of these countries. In Third World and developing countries, our diplomats get paid in either US dollars or Euros.'


Kanny Sadayandy, retired Malaysian Industrial Development Authority (Mida) director covering Scandinavian countries, says Malaysian diplomats are quite unlike diplomats from certain countries who are given a limited lump sum of allowance. The money is used both for accommodation as well as for entertainment. Sadayandy says sometimes the accommodation chosen by the ambassadors of these countries could be substandard, which give their country a bad name. `Meanwhile, our own diplomats are ensured of good living conditions befitting their status. In turn, they are given a separate entertainment allowance,' explains Sadayandy, who also served as Economic Counsellor for the Malaysian embassy in Sweden.


Ajit adds that our diplomats are also exempted from local sales, income and liquor taxes. `All these little perks add up to quite a bit,' he says. Sadayandy goes one step further. He says that up to 90% of our ambassadors' utility bills are paid by the government. `Does this not amount to big savings?' he questions.


However, government backbenchers in Parliament have a different story to tell. For one, Datuk Wan Junaidi Tuanku Jaafar, the Member of Parliament (MP) for Santubong in Sarawak, has been quoted in Parliament as saying that `Some of our ambassadors abroad are still driving around in cars which look like they were used by vegetable sellers. These people are our representatives in other countries, and the government should take concerted efforts to enhance and upgrade the benefits and facilities they enjoy.'


Wan Junaidi's views were supported by Datuk Abdul Rahim Bakri, the MP for Kudat in Sabah. Abdul Rahim felt our diplomats' allowances were small compared to countries like Indonesia - where their ambassadors are allowed unlimited sums.


He went on to comment that some of our diplomatic counterparts from much poorer countries are better taken care of. For instance, several ambassadors he had visited did not even have a personal fax machine. They had to share it with others, which Wan Junaidi said was embarrassing. Oddly, the former head of a Malaysian trade organisation feels otherwise. `We have to consider the issues in a realistic way. For instance, with regards to ambassadors' and official cars, our foreign missions are allowed to change cars every five years. I believe this policy was carried out until the 1997 financial crisis. This may have been changed to perhaps seven years after that.'


He adds that it is an unwritten rule that our ambassadors also prefer the German marque Mercedes Benz over other makes, using our ambassadors' in Japan as an example. `I am quite certain that the Japanese- made Toyota Lexus measures up to the standard of a Mercedes Benz, or even better. Moreover, being a Japanese make, the maintenance cost would logically be lower. Similarly, the French and the Americans have wonderful cars of their own, but unfortunately, our ambassadors insist on Mercedes Benzes. With naturally higher maintenance costs, how often would one expect our missions abroad to repair these cars? Can you blame our cars for looking like vegetable sellers' cars then? In any case, I am sure our cars are maintained enough to reflect the developed status of our country.' On the other hand, with regards to fax machines, Sadayandy says this can be solved if we were to reduce the number of non-essential staff at foreign missions - as they do not contribute to any real value- added service at all. `Then the ambassadors can own their own fax machines,' he adds.


As for the insufficient entertainment allowances, Sadayandy adds, in reality what must be looked into is whether the allowances our diplomats receive are put to good use. `Are these allowances used to support the aspirations of the country vis-a-vis to promote trade and tourism? You will be surprised at the answer.`Ask how many of our diplomats really meet up with heads of states, foreign media editors or even officials of trade organisations?' Sadayandy questions.


However, he concedes, diplomats' allowances do need to be reviewed on a regular basis of around five years, considering the cost of living in these countries. `In some European countries there is no such thing as controlled prices for essential goods. Take, for instance, Sweden, where one formal dinner outing can wipe out at least RM1,500.


`Our officers at Wisma Putra need not travel to these countries to assess the situation. All they need to do is go through the Internet. It is that simple these days.' Attempts to get a scale of the allowance of diplomats were unsuccessful. For some strange reason, such information is deemed confidential.


Elsewhere, on the matter of education, while some feel the government's policy to cover the cost of educating diplomats' children until the secondary level is inadequate, Sadayandy feels otherwise. The question he raises is that ambassadors should use their discretion when sending their children to private international schools in English-speaking countries like the US, Australia, Canada and even the UK.


`I understand if in countries like Japan, Myanmar or Germany our diplomats were to send their children to rather expensive international schools. However, I also feel public education in English- speaking countries is comparable to private education, and obviously comes at a lower fee. Is this necessary? The money saved could be used by our diplomats to perhaps partially cover tertiary education if they choose to educate their children abroad. Children who, as young adults, can fend for themselves can return home and enrol in our local universities,' one senior government official says.


In the final analysis, life as a Malaysian diplomat abroad is good, as there is never any dearth in our diplomats wanting to serve overseas. `The supply outstrips the demand, especially for countries like Japan, Germany, US and Australia. Even for less developed countries, our diplomats are provided with special allowances. What more can they ask for?' a former ambassador questions.


As Sadayandy sums it up: `The more pertinent question is whether the allowances given are spent on worthwhile duties, albeit being reviewed periodically, otherwise the purpose of our foreign missions to attract foreign direct investments to our country would be defeated altogether.'


Note: The article above was published in Malaysian Business magazine in its 16 December 2004 edition. I have only one thing to add.

The type of allowances that Malaysian diplomats received are well laid out in "Pekeliling Perkhidmatan Bil. 2 Tahun 1994" under Peraturan Khidmat Luar Negeri. If you are interested, you may wish to google it and you will find out that our diplomats are not that lavish-spender abroad.
Your kind comments are appreciated.

Monday, March 17, 2008

Diplomasi dan Golf : Seiring dan Sejalan

Apabila memperkatakan tentang golf, tidak dapat tidak ramai yang mengatakan ini hanya permainan untuk orang elit, berada dan tergolong permainan mewah.